FAQ's

Shipping 

Important:

All parcels have Proof of Delivery images. All parcels are signed for by the homeowner. Holden Strategic and its companies are not responsible for parcels that are signed for fraudulently. If you require insurance we can provide it for you. 

Shipping Destinations:

We ship both locally and worldwide. A tracking number is sent out from our Shipping Centre to customers once the item has been shipped.

All International Shipping is checked by the Australian Border Force for safety and security. International orders ship from our fulfilment centre in Hong Kong. Local Stock ships from Perth and Melbourne via eParcel.Shipping time might vary depending on location, shipment method and other factors. Auspost can delay shipments - keep track of your tracking number in our menu. 

Shipping Costs:

Depends on your location. We mostly have free shipping on most products.

Local orders are shipped via Auspost eParcel to ensure the goods are received fast and safe. Express shipping is optional. Higher value shipping will be charged for shipping depending on your chosen delivery method and location.

The full price will be displayed at checkout with multiple options.

Returns

PLEASE NOTE: WE DO NOT ACCEPT / REFUND RETURNED APPAREL DUE TO COVID HEALTH REASONS. Please use size charts available. Choose wisely.Your 100% satisfaction is important for us. 

Timing: we have a 7-day Return & Exchange Policy, which starts the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. We reserve the right to change our terms of refund.

Returns: please email us with the subject 'Returns' and include your order number, name and the reason for the return.The seller will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for the shipping costs of returning items.

Inspection: When the returned item is received and inspected, the customer receives a confirmation email, notifying them about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

If the refund is rejected the item will be returned at the customer's expense.

Please note : by ticking you agree with our terms and conditions at checkout, the purchaser agrees to our terms and conditions.

Order Placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package as fast as we can logically.

Changes & Conditions

Should you wish to amend or cancel your order, please contact us via email within one working day (7 hours) stating the order number. There is no guarantee that we will be able to complete a cancellation or amendment, though all efforts will be made to assist.

OUR STAFF ARE HERE TO HELP AND WILL ALWAYS TREAT YOU WITH COURTESY AND RESPECT. WE ASK ALL THOSE WORKING WITH OUR TEAM TO TREAT THEM  WITH COURTESY AND RESPECT.

ZERO Tolerance Policy

Holden Strategic PTY LTD  & its Companies have implemented a Zero Tolerance Policy to ensure all staff are treated with dignity and respect. This means that aggressive or violent behaviour towards our staff or any member of the public within our workplace will not be tolerated under any circumstances.

Anyone verbally abusing members of staff, either in person or over the telephone, will be sent an email from the CEO advising that this behaviour will not be tolerated and their order cancelled, refunded and will be blacklisted. Any future violation of this policy will result in our refusing to conduct business with the offender, their IP address will be logged and all communication be sent as a complaint to WA Police if needed. There will be no appeal process. Any instances of email or social media abuse will be handled with the same level of severity. All abusive correspondence received by our staff will be retained for reference should the matter persist and need to be referred to the Federeal Police.

Employees of Holden Strategic & its companies have the right to be treated with respect. Zero tolerance of occupational aggression and violence is vital in providing a safe and healthy working environment. Aggressive and violent behaviour toward any member of staff is unacceptable and will not be tolerated.

Occupational violence and aggression is any incident in which a worker is threatened, abused or assaulted in circumstances arising out of, or during the course of, their work and includes:

Threats or other intimidating behaviours cause a person to believe they are in danger of being physically attacked. It may involve an actual or implied threat to safety, health or wellbeing. Verbal, physical or psychological abuse. Physical attacks, such as pushing, shoving, tripping, grabbing, hitting, pinching, scratching, kicking, biting, spitting or any other type of direct physical contact. Aggravated assault, such as attacking with a weapon (knives, guns, clubs) or any other type of weapon (thrown object, furniture etc.) Sexual harassment and/or any sexual assault in person or online.

HOLDEN STRATEGIC & ALL SUBSIDIARIES RESERVE THE RIGHT TO REQUEST THAT AGGRESSIVE OR ABUSIVE PERSONS BE REFUSED SERVICE OR CONTACT.

Agreeing to Terms & Conditions (Knives)

By purchasing any collectors knives or survival equipment :

Ticking the "I Agree With Terms and Conditions" when purchasing a knife, you agree to the purchase restrictions of knives being available to persons 18 years old and over and that you are elligible to own the item. You agree that Holden Strategic & its staff cannot check ID prior to purchase and agree that Holden Strategic PTY LTD and it's subsidiaries are not responsible for the purchase of a knife or knives.